FAQs

Returns and Refunds Custom Craftsmanship: All our products are custom-made just for you. Due to the unique nature of our craftsmanship, slight imperfections and color variations may exist. Final Sale: Please note that all sales are final and non-refundable. We encourage you to take advantage of our consultation services to ensure accuracy and satisfaction with your order. Consultation Services: If you have any questions or concerns about your order, we offer consultations to help you make the most informed decision. Feel free to request a consultation before placing your order. By making a purchase, you agree to these terms. Consultation Link: https://www.lknoxfashionvault.com/book-online

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay using: Credit Cards: Visa, MasterCard, American Express, Discover, China Union Pay, JCB, Diners, and Cartes Bancaires. Debit Cards Digital Wallets: Apple Pay and Google Pay Zelle: Send payments to lknoxfashionvault@gmail.com Maestro

Processing and Delivery Times All custom orders are processed within 1-3 Business Days. Standard shipping typically takes between 3-5 Business Days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date. Tracking Your Order Once your order has shipped, you will receive an email with a tracking number to track your order. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

We provide several ways for you to customize your tumbler, t-shirt, or custom products: Customer-Provided Art: You can supply your own artwork, but it must meet our art design specifications, which you can find here. Pre-Designed Templates: We offer a variety of pre-designed templates where you can easily add your own photo or name and make minor changes. Custom Design Service: If you'd like something truly unique, we can design your product from scratch. This service starts at an additional $20 and may include upcharges depending on the extent of the design work required.

You can upload your artwork directly through our website when placing an order. Make sure it meets our artwork requirements. Or email to lknoxfashionvault@gmail.com. Instructions for Emailing Artwork and Photos Step 1: Prepare Your Files Make sure your artwork or photos meet our artwork requirements. Files should be in PNG format and have a resolution of 300 DPI. Step 2: Locate Your Order Number You'll find your order number in the confirmation email sent to you after placing your order. Step 3: Compose Your Email To: Lknoxfashionvault@gmail.com Subject Line: Include your Order Number and the Item you're customizing. For example, "Order #1234 - Custom Tumbler." Step 4: Attach Files Attach your artwork or photo files to the email. If you have multiple items in one order that require different artwork, please clearly label each file. Step 5: Additional Information In the body of the email, include any additional instructions or details that we should know about your customization. For example, "Please place the photo on the front side of the tumbler." Step 6: Send the Email Once you've double-checked all the information and attached the necessary files, go ahead and send the email. Step 7: Confirmation We will send you a confirmation email once we've received and reviewed your files. If there are any issues, we'll reach out to you directly.

Yes. Feel free to reach out for a free one-time 5-minute consultation or use our contact form to inquire about custom tumbler designs, personalized t-shirts, and unique mouse pads. We also offer minor design tweaks and multi-color print options. For a more in-depth 15-minute consultation, a $25 fee applies. Clothing-related inquiries like fabric options and design changes are also welcome. Check out our FAQ page for quick answers to common questions. To book a consultation, click here. To schedule an online consultation follow these steps: 1. Select "Book Online" located on the site navigation menu 2. Click on the “15 min Online Consultation” link 3. Review Consultation Pricing, Details, and Scheduling information. 4. Then click : "Book Now" button 5. Select available date and time slot best for you 6. Go to check-out and make payment. Consultation Link: https://www.lknoxfashionvault.com/book-online

Yes, we offer bulk discounts for larger orders. Please contact us for specific pricing details.

Yes, you can use your own design, but it must meet our artwork requirements.

All artwork must be submitted in PNG format with a resolution of 300 DPI. Specific dimensions are required for different products. See FAQ category for the specific product of interest.

Yes, you will receive a mock-up of your custom-designed item for approval. This mock-up needs to be signed off on within 24 hours of submission. If we don't receive a response from you within 24 hours, we will assume that you approve of the mock-up and proceed with the design as is. Once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues. Please note: The actual product may vary in color, size, and layout from the image provided, which is a digital mock-up for display purposes only. By proceeding with the selected proof, you acknowledge and agree that the actual product may vary in color, size, and layout from the provided mock-up image, which is for illustrative purposes only.

No, once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues.

If we don't receive a response from you within 24 hours, we will assume that you approve of the mock-up and proceed with the design as is.

Currently, we only ship within the United States.

The free 5-minute consultation covers basic inquiries and general guidance on product customization.

You can reach out to us via email or through the contact form on our website.

We provide several ways for you to customize your tumbler, t-shirt, or custom products: Customer-Provided Art: You can supply your own artwork, but it must meet our art design specifications, which you can find here. Pre-Designed Templates: We offer a variety of pre-designed templates where you can easily add your own photo or name and make minor changes. Custom Design Service: If you'd like something truly unique, we can design your product from scratch. This service starts at an additional $20 and may include upcharges depending on the extent of the design work required.

Customer-Supplied Art Requirements File Format and Quality: All artwork must be submitted in PNG format. The image resolution must be 300 DPI (Dots Per Inch). Artwork Dimensions: For Bluetooth Tumblers: Artwork size should be 10.1 x 7.76 inches. In pixels: 3030 x 2328 pixels (10.1 inches x 300 DPI by 7.76 inches x 300 DPI). For Regular Tumblers: Artwork size should be 9.47 x 8.42 inches. In pixels: 2841 x 2526 pixels (9.47 inches x 300 DPI by 8.42 inches x 300 DPI).

You can upload your artwork directly through our website when placing an order. Make sure it meets our artwork requirements. Or email to lknoxfashionvault@gmail.com. Instructions for Emailing Artwork and Photos Step 1: Prepare Your Files Make sure your artwork or photos meet our artwork requirements. Files should be in PNG format and have a resolution of 300 DPI. Step 2: Locate Your Order Number You'll find your order number in the confirmation email sent to you after placing your order. Step 3: Compose Your Email To: Lknoxfashionvault@gmail.com Subject Line: Include your Order Number and the Item you're customizing. For example, "Order #1234 - Custom Tumbler." Step 4: Attach Files Attach your artwork or photo files to the email. If you have multiple items in one order that require different artwork, please clearly label each file. Step 5: Additional Information In the body of the email, include any additional instructions or details that we should know about your customization. For example, "Please place the photo on the front side of the tumbler." Step 6: Send the Email Once you've double-checked all the information and attached the necessary files, go ahead and send the email. Step 7: Confirmation We will send you a confirmation email once we've received and reviewed your files. If there are any issues, we'll reach out to you directly.

Yes, you will receive a mock-up of your custom-designed item for approval. This mock-up needs to be signed off on within 24 hours of submission. If we don't receive a response from you within 24 hours, we will assume that you approve of the mock-up and proceed with the design as is. Once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues. Please note: The actual product may vary in color, size, and layout from the image provided, which is a digital mock-up for display purposes only. By proceeding with the selected proof, you acknowledge and agree that the actual product may vary in color, size, and layout from the provided mock-up image, which is for illustrative purposes only.

No, once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues.

No, once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues.

We provide several ways for you to customize your tumbler, t-shirt, or custom products: Customer-Provided Art: You can supply your own artwork, but it must meet our art design specifications, which you can find here. Pre-Designed Templates: We offer a variety of pre-designed templates where you can easily add your own photo or name and make minor changes. Custom Design Service: If you'd like something truly unique, we can design your product from scratch. This service starts at an additional $20 and may include upcharges depending on the extent of the design work required.

You can upload your artwork directly through our website when placing an order. Make sure it meets our artwork requirements. Or email to lknoxfashionvault@gmail.com. Instructions for Emailing Artwork and Photos Step 1: Prepare Your Files Make sure your artwork or photos meet our artwork requirements. Files should be in PNG format and have a resolution of 300 DPI. Step 2: Locate Your Order Number You'll find your order number in the confirmation email sent to you after placing your order. Step 3: Compose Your Email To: Lknoxfashionvault@gmail.com Subject Line: Include your Order Number and the Item you're customizing. For example, "Order #1234 - Custom Tumbler." Step 4: Attach Files Attach your artwork or photo files to the email. If you have multiple items in one order that require different artwork, please clearly label each file. Step 5: Additional Information In the body of the email, include any additional instructions or details that we should know about your customization. For example, "Please place the photo on the front side of the tumbler." Step 6: Send the Email Once you've double-checked all the information and attached the necessary files, go ahead and send the email. Step 7: Confirmation We will send you a confirmation email once we've received and reviewed your files. If there are any issues, we'll reach out to you directly.

Yes, you will receive a mock-up of your custom-designed item for approval. This mock-up needs to be signed off on within 24 hours of submission. If we don't receive a response from you within 24 hours, we will assume that you approve of the mock-up and proceed with the design as is. Once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues. Please note: The actual product may vary in color, size, and layout from the image provided, which is a digital mock-up for display purposes only. By proceeding with this selection, you acknowledge and agree that the actual product may vary in color, size, and layout from the provided mock-up image, which is for illustrative purposes only.

No, once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues.

No, once the design has gone to print, no further changes can be made. Please ensure you review and approve the mock-up within the 24-hour window to avoid any issues.

How to Correctly Measure for Women's Clothing Sizes Buying clothes online seems tough, since you can’t try them on to check the size! But with some simple body measurements and a sizing chart, you can shop with confidence online. Just follow this handy guide to learn how to measure your body and then compare your body measurements to the size chart to find your size. What You’ll Need To get your measurements, you’ll need some tailor’s measuring tape and a helper, because this will be a lot easier with an extra pair of hands. If you don’t have any tailor’s tape, you can use a piece of string or ribbon as a workaround. Wrap the string around the body part you want to measure, mark it with a marker, and then lay it out and measure it with a ruler or yardstick. This will be less precise than tailor's tape, but it'll do in a pinch. General Tips Pull the tape tight enough around a body part that it stays straight and level, but not so tight that it compresses the skin. For maximum accuracy, you’re looking for a happy medium between tight and loose. Measure on bare skin rather than over clothing. Make sure you use the right units. Our size charts give measurements in inches. To convert centimeters to inches, divide by 2.54. How to Measure for Women’s Clothing The most common measurements for women's clothing are bust, waist, hip, and inseam measurements. Bust To measure your chest, wrap the tape beneath your armpits, fully encircling your body around the shoulder plates and the fullest part of your bust. For best results, wear a non-padded bra and relax your arms at sides. Make sure not to cinch the tape so tight that it compresses the bust. Waist Your natural waistline is typically the narrowest part of your torso, an inch or two above the bellybutton. To measure the waist, encircle it with the tailor's tape and measure the entire circumference. Hip The hip should be measured around the widest part of the hip and buttock, about eight inches below the waist. This is another circumferential measurement, which means you’ll want to encircle the body with the tape. Inseam To measure your inseam, run the tape along inner leg from the lowest part of the groin to the bottom of the ankle. Stand up and keep leg straight for this measurement. Center Back Sleeve To obtain "center back sleeve" measurement, measure from the center of the top back (at the base of your neck) to the point of shoulder. Then measure from the point of shoulder to wrist bone. The sum of these two measurements is the center back sleeve length, used for sizing shirts or jackets. That’s All There Is To It! Congratulations! You’re done! Once you’ve jotted down all your accurate body measurements, compare them to the size chart to find your clothing sizes. Now your ready to shop!

Up-Charge Pricing The pricing upcharge cost is based on several factors that can fluctuate from the chart below; however, the following pricing chart should give you a basic idea. Short Sleeves$5.00 Long Sleeves$10.00 Trim Sleeves$5.00 Capri$10.00 Pants$20.00 Skirt Below Knee$5.00 Maxi$15.00 Sash$10.00 Split$5.00 Flair Pants or Skirt $10-$20 Contrasting Colors$20.00 Prints$20.00 Rhinestones $15 -$30 If the pricing is not available under the specific item of interest, please contact us for accurate up-to date pricing that will be specific to your needs.